That made recovering the DVD data even more important. Two local data recovery firms had already said the videotaped interview on the DVD was unrecoverable. But by chance, Isaac's parents had a neighbor who was a retired Seagate employee. Having heard of Seagate, Isaac decided to contact the company about a medium they didn't even manufacture, hoping they could recover the data.

Seagate's i365 subsidiary has a data recovery service -- Seagate Recovery Services (SRS) -- that took on the job of trying to bring the November 2006 police interview back to life. SRS loaded the DVD into a player, but "there was nothing on the DVD.